Terms & Conditions

L&M Autoparts

 Terms, Conditions, and Return Policies

Please read carefully before completing your purchase. To provide the best possible service and ensure full legal compliance, our policies are divided into three specific categories. By checking the agreement box at checkout, you legally acknowledge and accept the policy that applies to your specific customer status and location:

  • Section A: For Danish & EU Business Customers (B2B)

  • Section B: For Danish & EU Private Consumers (B2C)

  • Section C: For International Customers (Outside the EU)

SECTION A: (B2B) Returns & Warranty DK & EU

Danish & European Union Customers (B2B – Business Customers) B2B Commercial Return, Warranty, and Liability Policy

1. Strict B2B Return Policy Business customers are not covered by consumer withdrawal rights. Returns are accepted solely at our discretion for uninstalled, entirely unused goods in perfect original packaging.

  • Within 7 days of receipt: Purchase price refunded (minus mandatory deductions).

  • 8–10 days of receipt: A 25% restocking fee applies, plus mandatory deductions.

  • After 10 days: NO RETURNS ACCEPTED.

2. Strictly Non-Returnable B2B Items

  • All electrical and electronic products (including A/C compressors, heat pumps, sensors, control modules).

  • Bulk orders purchased with an applied B2B discount tier or special extra discount.

  • Special orders, tools, and body parts that have been handled or removed from their original wrapping.

3. Absolute Deductions from B2B Refunds For any eligible return, the following are entirely non-refundable and will be deducted:

  • All Shipping Costs: The actual cost of the original delivery freight.

  • Payment Fees: Credit card or gateway transaction fees (up to 3.5%).

  • Packaging Materials: The cost of the exterior shipping box and protective materials.

  • Note: The customer bears full financial responsibility and risk for the return transit.

4. Mandatory Return Delivery Requirements

  • Direct Physical Delivery Only: Packages must be shipped directly to our facility address. We will not retrieve packages from parcel shops or forwarding hubs. Parcels requiring pickup will be rejected.

5. B2B Commercial Warranty Limitations L&M Autoparts provides a limited commercial warranty covering original manufacturing defects for B2B purchases, strictly defined as follows:

  • Danish B2B Customers: 24 Months from the date of delivery, or 50,000 km driven after installation, whichever comes first.

  • EU B2B Customers (Outside Denmark): 12 Months from the date of delivery, or 50,000 km driven after installation, whichever comes first.

6. Mandatory Proof & Procedures for B2B Warranty Claims To initiate any warranty claim, B2B customers must provide the following documentation to prove professional handling. Claims missing this data are automatically denied:

  • Vehicle Identification Number (VIN) of the repaired vehicle.

  • Proof of Mileage at Installation: A dated workshop invoice showing exact vehicle mileage when the part was fitted.

  • Proof of Mileage at Failure: Diagnostic report or verified workshop photo showing exact mileage at the time of component failure.

  • Mandatory Visual Evidence: To initiate a claim, you must submit clear video and photographic evidence demonstrating the defect. This media must clearly display the L&M Autoparts logo and the serial number (if applicable) permanently marked on the product. For components where the defect is only apparent during operation, the video must clearly show the failure while the part is properly installed in the vehicle. L&M Autoparts reserves the right to refuse any warranty claim if sufficient visual proof is not provided.

  • Adherence to Component Rules: Proof that specific component procedures (e.g., A/C system flushing and heat exchanger replacement, air suspension nitrogen refills) were strictly followed.

  • Factory Testing & Unjustified Claim Fees: Please be aware that certain complex products must be returned to our manufacturing facility for extensive technical testing before a replacement or refund can be authorized. If factory testing determines that the product is not defective, or that the damage was caused by incorrect installation, misuse, or failure to follow standard installation procedures, the warranty claim will be strictly denied. In such cases, testing fees, diagnostic charges, and all associated shipping costs will be billed directly to the customer. L&M Autoparts is completely exempt from liability for loss of operation, workshop bay time, lost profit, or secondary damages.

7. Specific Component Constraints & Liability Compatibility must be verified physically prior to installation. Warranty is instantly voided if proper procedures are not followed for high-liability parts: A/C compressors require heat exchanger replacement and 200g ND-11 oil; air suspension requires nitrogen and relay replacement; parking brake gears must be lubricated. Tesla driveshaft warranties cover manufacturing defects, excluding OEM design vibrations (SB-21-39-001).

Return Address:

L&M Group Aps

Hovedvejen 270A

4320 Lejre

Denmark

Email: Lm@lmauto.parts

Phone: +45 42227774

SECTION B: (B2C) Returns & Warranty DK & EU

Danish & European Union Customers (B2C – Private Consumers) Comprehensive Complaint, Refund, Return, and Delivery Policy

1. Right of Withdrawal (14 Days) As a private consumer purchasing online within the European Union, you have the right to withdraw from your purchase within 14 days of receiving the goods.

  • Notification: You must notify us within 14 days of receipt via email: lm@lmauto.parts , Once notified, you have an additional 14 days to return the product.

  • Condition of Goods: Products must be returned entirely unused, uninstalled, in the exact condition received, and in their pristine, original packaging. This applies to all product categories, including mechanical parts, body panels, accessories, and tools. Any signs of use, installation, missing parts, or damaged packaging will void your right to a full refund.

2. Strictly Non-Returnable Items

  • Electrical & Electronic Components: Items such as A/C compressors, heat pumps, air suspension compressors, sensors, and cameras are strictly non-returnable under any circumstances once the packaging has been opened due to their sensitive nature.

  • Custom & Special Orders: Products ordered specifically for you or purchased as part of a discounted bundle (unless the entire bundle is returned).

3. Mandatory Return Delivery Requirements

  • Direct Physical Delivery Only: Returned items must be shipped directly to our physical address. We strictly will not collect returns from parcel shops, post offices, or pickup points. Any package sent to a pickup point will be rejected and returned to the sender at their expense.

4. Absolute Deductions from Refunds If you choose to return an item, the following non-refundable costs will be automatically deducted from your final refund amount:

  • Shipping Costs: You are fully responsible for all return shipping costs. Additionally, the exact shipping cost incurred by L&M Autoparts for the original delivery (even if originally advertised as “free shipping”) will be deducted.

  • Payment Processing Fees: Non-refundable credit card, gateway, or payment processing fees (up to 3.5%).

  • Packaging & Handling: A standard deduction for the original exterior shipping box and packaging materials used to safely dispatch your order.

5. Right of Complaint (24 Months) & Wear and Tear Exclusions L&M Autoparts is liable solely for deficiencies and defects caused by original manufacturing or material errors present at the time of delivery. As a private consumer, you may complain about such manufacturing defects within 24 months of delivery.

  • Proof of Purchase: The invoice number serves as proof of purchase and must accompany the claim.

  • Mandatory Visual Evidence: To initiate a claim, you must submit clear video and photographic evidence demonstrating the defect. This media must clearly display the L&M Autoparts logo and the serial number (if applicable) permanently marked on the product. For components where the defect is only apparent during operation, the video must clearly show the failure while the part is properly installed in the vehicle. L&M Autoparts reserves the right to refuse any warranty claim if sufficient visual proof is not provided.

  • Factory Testing & Unjustified Claim Fees: Please be aware that certain complex products must be returned to our manufacturing facility for extensive technical testing before a replacement or refund can be authorized. If factory testing determines that the product is not defective, or that the damage was caused by incorrect installation, misuse, or failure to follow standard installation procedures, the warranty claim will be strictly denied. In such cases, testing fees, diagnostic charges, and all associated shipping costs will be billed directly to the customer.

  • Remedy: If a manufacturing defect is deemed valid after inspection, L&M Autoparts will, at its sole discretion, remedy the defect or replace the item.

  • Strict Exclusions (Wear & Tear and High Mileage): The 24-month right of complaint does not cover normal wear and tear, deterioration due to intensive use, or high mileage. If an investigation determines that a part failed due to heavy vehicle usage, extensive mileage, or standard mechanical wear rather than a structural manufacturing error, the claim will be legally rejected.

  • Labor Exclusions: We strictly do not cover expenses for diagnostic time, workshop fees, removal, or installation. Liability ceases entirely if repairs or modifications are made by unauthorized third parties or if the product was treated negligently.

6. Responsibility of Customers & Mechanics (Voiding Warranty) Before installation, compatibility must be confirmed by matching the part number and performing a physical side-by-side comparison with the original part (a tolerance of +/- 3mm is acceptable for parts such as driveshafts). Installing a part without verifying compatibility completely voids any claim for refunds, replacements, or compensation. L&M Autoparts is strictly not liable for loss of operation, time, profit, or secondary damage caused by improper installation or the failure of external systems.

7. Specific Requirements for High-Liability Components

  • A/C Compressors & Heat Pumps: The Chiller & Heat Exchanger kit (or complete new Supermanifold) MUST be replaced when installing a new compressor to prevent metal shrapnel contamination. The compressor must be refilled with 200g ND-11 oil through the low-pressure side. Failure to meet these requirements destroys the new unit and instantly voids the warranty. (Note: Non-active communication warnings may appear in Service Mode due to aftermarket software protocols; this does not affect operation).

  • Air Suspension Systems: Must be refilled with nitrogen by a professional, and the compressor relay must be replaced. Compressor burnout caused by pre-existing system leaks is excluded from coverage.

  • Driveshafts (Tesla Model S/X): Warranty covers manufacturing defects only. Known OEM design flaws causing vibrations under acceleration (SB-21-39-001) are excluded.

  • Parking Brake Motors: Caliper gears must be cleaned/lubricated, and the motor perfectly sealed before installation to prevent water ingress. Damaged caliper motor gears indicate improper maintenance and void the warranty entirely.

Return Address:

L&M Group Aps

Hovedvejen 270A

4320 Lejre Denmark

Email: Lm@lmauto.parts

Phone: +45 42227774

SECTION C: Global Returns & Warranty (Non-EU)

International Policy (Outside European Union) International Export Return, Shipping, and Commercial Warranty Policy

1. International 10-Day Return Window Customers outside the EU may request a return within strictly 10 days of receiving the goods. Products must be uninstalled, untouched, and in perfect original packaging.

2. Mandatory Customs & Duty Accountability International customers bear 100% responsibility for return logistics and customs clearance.

  • Customs Documentation: Return documents must be legally declared strictly as “Return of goods unused.” If documentation is incorrect and L&M Autoparts is charged any customs duties, import VAT, or courier handling fees upon re-entry to Denmark, those exact costs will be deducted from your refund.

3. Absolute Deductions from International Refunds

  • Shipping Costs: Both the original outbound international freight cost and the return freight cost.

  • Payment Fees: Credit card/gateway transaction fees (up to 3.5%).

  • Packaging Materials: The cost of the heavy-duty export box and packaging materials.

4. Strictly Non-Returnable Items

  • All electrical and electronic components (including A/C compressors, heat pumps, sensors).

  • Any part, tool, or body panel that shows signs of handling or removal from original packaging.

5. Mandatory Return Delivery Requirements

  • Direct Physical Delivery Only: Returns must be shipped Door-to-Door to our exact physical address. Parcels sent to European pickup points, post offices, or customs holding centers will not be collected and will be immediately returned to you at your expense.

6. International Commercial Warranty & Claim Procedures For all exports outside the European Union, L&M Autoparts provides a strictly limited warranty covering manufacturing defects for 12 Months from the date of delivery, or 50,000 km driven after installation, whichever comes first. * Mandatory Proof: Claims strictly require the VIN, certified proof of mileage at installation (via official invoice), and certified proof of mileage at the time of failure.

  • Mandatory Visual Evidence: To initiate a claim, you must submit clear video and photographic evidence demonstrating the defect. This media must clearly display the L&M Autoparts logo and the serial number (if applicable) permanently marked on the product. For components where the defect is only apparent during operation, the video must clearly show the failure while the part is properly installed in the vehicle. L&M Autoparts reserves the right to refuse any warranty claim if sufficient visual proof is not provided.

  • Factory Testing & Unjustified Claim Fees: Please be aware that certain complex products must be returned to our manufacturing facility for extensive technical testing before a replacement or refund can be authorized. If factory testing determines that the product is not defective, or that the damage was caused by incorrect installation, misuse, or failure to follow standard installation procedures, the warranty claim will be strictly denied. In such cases, testing fees, diagnostic charges, and all associated shipping costs will be billed directly to the customer.

  • Component Constraints: Strict installation rules apply to high-liability parts. A/C compressors mandate Chiller/Heat Exchanger replacement and 200g ND-11 oil. Air suspension systems mandate professional nitrogen refills and relay replacement. Tesla driveshaft warranties do not cover known OEM vibration issues. Parking brake calipers mandate pre-installation gear lubrication. Non-compliance instantly voids this warranty.

  • Transit Liability: Customers outside the EU must arrange their own freight insurance. L&M Autoparts assumes zero liability for damage, loss, or delay occurring during international transit.

Return Address:

L&M Group Aps

Hovedvejen 270A

4320 Lejre

Denmark

Email: Lm@lmauto.parts

Phone: +45 42227774